Introduction
Our Commitment to Flexibility and Professionalism
We understand that unexpected changes can occur. This policy outlines how cancellations and rescheduling are handled to maintain fairness for both clients and our notaries.
Cancellation Terms
Specific Rules for Each Type of Notary Appointment
Online Notarization
1
Cancellations made 2+ hours before the appointment are fully refundable.
Cancellations within 2 hours will incur a $10 fee.
Mobile Notarization
2
Cancellations made 24+ hours in advance qualify for a full refund.
Within 24 hours, 50% of the fee is non-refundable due to time and travel commitment.
Estate Packages
3
Must be canceled at least 48 hours in advance to receive a full refund.
Cancellations after that will incur a 25% non-refundable charge.
Policies
Cancellation Policy
When and How Refunds Are Issued
- Eligible refunds are processed within 5–7 business days back to the original payment method.
- Completed appointments and no-shows are not eligible for refunds.
Need to Change Your Appointment?
- Reschedules made 24 hours in advance are free of charge.
- Requests made within 24 hours may require a $15 rescheduling fee, depending on availability.
Protecting Time for All Parties
- If a client fails to appear within 15 minutes of the appointment time without notice, it's considered a no-show and non-refundable.
- Arrivals more than 15 minutes late may require rescheduling with added fees.